What is the real benefit of having a multi-branch practice management system like See20/20?
There are many that we've described on this website. If your business operates across multiple locations, your system should give you a global view as well provide you with the information you need on an individual practice level.
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What is the real benefit of See20/20 for a single site practice?
It lets you focus on being an optician, not an IT Manager. We take care of the system for you, giving you all the benefits of online practice management at a low cost rental price. And because See20/20 is flexible, it will grow at the same pace as your business.
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What are the main risks associated with standard practice management systems?
- They can prove difficult to operate and costly to manage, thereby negating any cost savings and distracting the optician from their work
- They force you to change the way you work rather than complimenting your business
- They tie you to proprietary systems that are expensive to upgrade and maintain
- You become restricted by legacy technology and can't respond to industry advances or interface with other systems such as your supply chain
- You make such a significant up front investment that even if you subsequently discover the system does not fit your requirements the money has been committed, with no funds remaining to react
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I've already got a practice management system. Why should I change?
No other system matches See20/20 for ease of use and provision of real-time data. It's the UK's only web-based system designed exclusively for the benefit of ophthalmic practices and comes with hassle-free, round-the-clock support built in. Ask yourself if your current software is delivering all that you want, that you feel as comfortable using it as your staff do and you'll have answered the question already.
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What sort of server does See20/20 run on?
See20/20 runs on SQL server technology that gives us the scaleability, flexibility and security that we need to guarantee things run as smoothly as possible. The economies of scale we achieve make it less expensive to maintain and administer than rival solutions and keep costs to a minimum, a benefit we pass directly to our users. SQL server technology carries many benefits over restrictive systems such as Access, which are limited in application to small, single site operations. Furthermore, their databases cannot be restored to point of failure, while SQL offers this feature.
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Can patients book appointments directly?
This is just one of the many advantages of a web-based system. We can arrange for your appointment book to be opened securely online should you wish to allow your patients the convenience of direct access.
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Do I need broadband to connect to See20/20?
No. The system performs best over broadband, but is also accessible via a 56K dial-up connection.
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Do I need to buy powerful hardware?
No. See20/20 has a minimal hardware requirement that significantly reduces your IT infrastructure. Server power is hosted centrally, so all you need is access to it, via a PC with an internet connection.
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Do I need to install anything in my own practice?
Not with See20/20. This is the fundamental difference between us and every other practice management system currently available in the UK. We remove old and complex IT infrastructures that would otherwise cost valuable time and money to maintain.
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Do I need to do my own backups?
See20/20 performs automatic backups for every client practice. Local server solutions necessitate a time consuming backup procedure to cover you against the risk of data loss or corruption.
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Will my system be accessible 24 hours per day?
Yes. All you need are your password details and access to a computer with an internet connection. Hardware and software upgrades are performed out of office hours, so you'll always have the latest technology at your disposal.
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Say I want one. What happens next?
Get in touch! We'll arrange a meeting with you to discuss your business requirements and present a customised solution that fits the bill. We'll look at your legacy systems and set a schedule for installation and data transfer. Typically it takes no more than a few days to get you up and running, with full training and ongoing management provided as part of our service.
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How much does it cost?
For a small practice wanting basic patient recall functionality, the system is available from £70 per month, excluding initial training and data transfer. This cost includes software rental and hosting charges and scales upwards for larger practices demanding additional functionality.
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Can I finance my system with See20/20?
Yes. See20/20 have looked at the finance market and found Performance Finance to be consistently the best, they have more lenders than any other optical finance specialist and that gives them a competitive edge.
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Are support costs lower with See20/20?
Yes. Maintaining and supporting a single system is easier, quicker and more cost effective and this is reflected in the rental cost of See20/20.
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Will See20/20 pay for itself?
Any system with the capability to centralise business functions and provide accurate, timely information has the potential to pay for itself. There's no doubt that See20/20 will streamline your operations, generate savings on staff costs and increase sales by maximising 'chair time' and recall efficiency.
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How secure is See20/20?
We regard the security of your data as sacrosanct. Information is held in a secure hosted environment, protected by SSL (Secured Socket Layer) technology that prevents unauthorised access. Our 128 bit encryption is comparable with internet banking security and secure passwords are enforced for all users.
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What about the hardware?
Practice Management Services Ltd. takes extensive measures to protect the hardware that supports See20/20.Data has to be protected from:
- Theft
- Fire
- Illegal Access
- Corruption
- Our data centre is fitted with shatter and impact proof windows, similar to those used by Scotland Yard and Government Buildings
- Internal access is controlled by key and electronic log card systems with 24 hour monitored burglar alarms and fire detection in all areas
- Zone access, requiring individual authorisation for each area, is used throughout the hosting building
- Electrical supply systems are backed by dual APC Symmetra UPS's which provide power to the network systems and servers
- Atmospheric control is through three separate air conditioning systems giving redundancy against failure of a single system
- Firewalls are configured to prevent unauthorised inbound and outbound traffic
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Will anyone else have access to my patient data?
No. Their details will never be seen by anyone outside or your organisation. Occasionally and only at your request, Practice Management Services Ltd. staff will need to gain access to patient data for support queries.
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If a server fails will it mean I can't access the system?
With a locally installed system, if the server or any major part such as disk or power supply fails then complete access to the practice management system will be lost. See20/20 employs multiple servers working together so part failure does not interrupt your service. Each is proactively monitored and hardware replaced as and when it becomes obsolete, at no cost to our clients. Our service to you also covers daily backups and off-site recovery procedures.
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What if the internet fails?
The internet is far less likely to fail than a traditional internal network. If the service does go down, it will be fixed by the telecoms providers as a matter of priority. This is very rare, with a similar frequency to telephone system failure.
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What about viruses?
As part of our ongoing technical support, See20/20 is protected from all known internet viruses, with protection regularly updated to ensure any future threat can be dealt with as effectively as possible.
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Do See20/20 offer a Service Level Agreement?
Yes. See20/20 offers all customers a standard comprehensive maintenance and support package, included in the monthly rental fee. SLA Agreement
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